Thank you for shopping with Ipeepz! We want to ensure you have a smooth and satisfactory experience with your purchase. Please read our policies regarding order exchange, cancellation, and returns.

Order Exchange:

Unfortunately, we do not offer support for exchanges. To avoid any inconvenience, please carefully review all order details, including size, design, quantity, and shipping address, before placing your order. If you need to make changes, we recommend canceling the order within 6 hours of placement and creating a new order with the correct items. For any questions or concerns about the order process, feel free to contact us. We are here to help ensure your satisfaction with your purchase.

Order Cancellation:

Orders can only be canceled within 6 hours of placement. If you reach out to us after this time, your order may already be forwarded to the warehouse for processing and shipping. Please note that a cancellation fee of 10% of your total order value will be applied. To cancel your order, please contact us at [email protected].

Return & Refund Policy:

Our return policy is valid for 30 days from the completion of the delivery process. After this period, the order will be considered accepted, and no reimbursements will be provided.

We accept returns and offer refunds in the following cases:

  1. The product arrives damaged.
  2. The product arrives shattered.
  3. The product design is different from the one you ordered.
  4. The product size differs from your order.
  5. The product material differs from your order.
  6. The product you received is not the one you ordered.
  7. The product differs from the original description.

To be eligible for a refund, the returned items must meet the following conditions:

  1. The items have not been worn or washed.
  2. The items have not been modified in any way.
  3. The items are defective, except when the condition is our fault.
  4. The items have their original tags.
  5. The items have minor redundant thread that can be easily cut/repaired.
  6. The items must be returned in their original condition and packaging.

To claim a refund, please provide the following documentation:

  1. The shipping label/receipt.
  2. Proof of purchase.
  3. Evidence of defective items.
  4. Email screenshots that we previously sent to you.

To request a return and refund, please send an email to [email protected], along with the required documentation. Our Customer Service Department will respond to your refund inquiry within 2-3 business days. Please wait for our confirmation before returning the package.

Ship the package to: 1090 S. Gilbert Rd, Gilbert, AZ 85296

Customers are responsible for the cost of return shipping, which is not included in the reimbursement amount. Refund processing may take up to 14 business days from the time we receive your return. Once the package is received, you will be notified via email, and a full refund, including the shipping fee, will be processed.

If you have not received your refund, please check your bank account and contact your credit card company. Refunds may take some time to be officially posted, typically within 10 to 15 days from the date of issuance. If you still haven’t received your refund or have any other concerns, please contact us promptly at [email protected]. We will respond within 2-3 business days.

Important Notes:

  • Our return policy is valid for 30 days from the completion of the delivery process. Beyond this period, the order will be considered accepted, and no reimbursements will be issued.
  • Items can be returned or exchanged within 30 days of delivery, with no sub-fees except for the return shipping cost.
  • We are not responsible for any damage or loss occurring during the return shipping process, and no refunds will be issued in such cases.
  • Please contact our Support Team ahead of time for any refund and return inquiries to ensure proper handling and avoid any issues during the return process.

Thank you for choosing Ipeepz. We appreciate your business and look forward to serving you again in the future. If you have any further questions or need assistance, do not hesitate to reach out to us at [email protected].